Platoon Subprocessors
Platoon engages the third-party service providers (“subprocessors”) listed below to help deliver our service. Each subprocessor that processes customer content is bound by a data processing agreement, is contractually barred from using customer content to train its own models, and is engaged only for the purpose listed.
How we notify you of changes
This page is the authoritative, current list of Platoon’s subprocessors, and is how we disclose our subprocessors to customers and data subjects.
- Advance notice. Before we engage a new subprocessor that processes customer content, we update this page and notify customers at least 14 days in advance, consistent with our Data Processing Agreement.
- How to get notified. Customers can subscribe to changes by emailing privacy@platoonhq.io. Material changes are also reflected in the Privacy Policy’s “Last updated” date.
- Objections. A customer with a reasonable objection to a new subprocessor may raise it per the process in their agreement.
Last updated: 2026-07-14
Current subprocessors
Infrastructure & storage
| Subprocessor | Purpose | Customer data processed | Primary location |
|---|---|---|---|
| Google Cloud Platform (Google LLC) | Hosting (Cloud Run), database (Cloud SQL), queues, secrets | All service data (database, audio, notes) | South Korea (asia-northeast3) |
| Amazon Web Services (Amazon Web Services, Inc.) | Uploaded audio / file storage | Audio / uploaded files | United States (us-west-1) |
| Naver Cloud (NAVER Cloud Corp.) | Object storage in the Korean speech-to-text flow | Audio (transient) | South Korea |
AI, speech & content processing
| Subprocessor | Purpose | Customer data processed | Primary location |
|---|---|---|---|
| Google Vertex AI (Google LLC) | LLM (Gemini) — notes, summaries, analysis | Transcripts / notes | Global |
| Anthropic (Anthropic, PBC) | LLM (Claude) — direct API and/or via Vertex Model Garden | Transcripts / notes | United States |
| OpenAI (OpenAI OpCo, LLC) | Text embeddings for search indexing | Transcript & note text | United States |
| Deepgram (Deepgram, Inc.) | Speech-to-text (primary) | Audio | United States |
| Naver CLOVA (NAVER Corporation) | Speech-to-text — Korean / Japanese / Chinese | Audio | South Korea |
| Voyage AI (Voyage AI Innovations, Inc.) | Search reranking | Transcript & note chunks (at query time) | United States |
| Recall.ai (Hyperdoc Inc.) | Meeting-recording bot (Zoom / Meet / Teams) — only if the customer connects a meeting integration | Meeting audio & participant info | United States (us-west-2) |
Platform & service providers (account / metadata — no transcripts, notes, or audio)
| Subprocessor | Purpose | Customer data processed | Primary location |
|---|---|---|---|
| Clerk (Clerk, Inc.) | Authentication / user identity | Name, email, phone, IP, device/session | United States |
| Microsoft (Microsoft Corporation) | Outlook / Teams note-taker OAuth + calendar sync — conditional on use | OAuth token, calendar metadata | United States / Global |
| Zoom (Zoom Communications, Inc.) | Calendar / meeting scheduling — conditional on use | Calendar / meeting metadata | United States |
| Stripe (Stripe, Inc.) | Payment processing (card data held by Stripe as controller) | Billing metadata | United States |
| Resend (Plus Five Five, Inc.) | Transactional (system) email delivery | Recipient address + system-email content | United States |
| Loops (Astrodon Corporation) | Email audience management (CRM) | Email, name, company | United States |
| Sentry (Functional Software, Inc.) | Error tracking | Diagnostic / error metadata | United States |
| Slack (Slack Technologies, LLC) | Internal operational notifications | Interview titles, names (no transcript content) | United States |
Contact
Questions about our subprocessors or data processing: privacy@platoonhq.io.